Shipping & Returns
We believe receiving your order should feel just as thoughtful as choosing it. Every candle is hand-poured in small batches, carefully cured, inspected by hand, and packaged with care before it leaves our workshop. The information below explains how we process orders, ship packages, and handle returns should something not go as planned.
Processing Time
Every My Scented Mood candle is poured, cured for approximately two weeks, and fully prepared before it’s listed for sale. Because of this, most orders are processed and shipped within 1–3 business days.
During holidays, collection launches, or periods of unusually high order volume, processing times may be slightly longer. If that happens, we’ll always do our best to keep you informed.
Shipping
Orders are shipped from Michigan using USPS whenever possible. In some cases, UPS may be used if it provides a better shipping option for your order.
Once your package has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey.
International Shipping
We are pleased to offer international shipping to select countries.
Shipping costs, delivery times, customs fees, duties, and taxes vary by destination and are the responsibility of the customer unless otherwise stated. Delivery estimates are provided by the shipping carrier and cannot be guaranteed.
If your country is unavailable at checkout, please contact us. We’re always happy to see if shipping can be arranged.
Returns
We want you to enjoy your purchase with confidence.
If you’re not completely satisfied, unused items may be returned within 21 days of delivery.
To be eligible for a return:
- The item must be unused and unburned.
- The item should be returned in its original packaging whenever possible.
- The customer is responsible for return shipping costs unless the return is due to our error or the item arrived damaged.
Refunds are issued to the original method of payment once the returned item has been received and inspected.
Damaged or Incorrect Orders
We take great care when packaging every order. If your package arrives damaged or you’ve received the wrong item, please contact us within 48 hours of delivery.
Including clear photographs of the product and packaging will help us resolve the issue as quickly as possible. We’ll gladly replace the item or issue a refund when appropriate.
Questions?
If you have any questions before placing an order, we’re always happy to help. Please don’t hesitate to reach out through our contact page, and we’ll get back to you as soon as we can.
